Technical Support Associate

2 days ago

Gandhinagar, Gujarat, India beBeeSupport Full time ₹ 60,00,000 - ₹ 1,00,00,000
Customer Service Representative

We are seeking a highly skilled and motivated Customer Service Representative to join our team.

Key Responsibilities
  • Serving as the primary point of contact for internal and external users seeking technical assistance via various channels.
  • Diagnosing and resolving basic technical issues related to software applications and network connectivity.
  • Performing configuration changes to meet user requirements.
  • Escalating complex issues to higher-level support teams when necessary, ensuring proper documentation of the escalation process.
  • Maintaining accurate records of user interactions and technical issues in the ticketing system.
  • Providing timely follow-up with users to ensure their issues are resolved to their satisfaction.
  • Assisting with user account management, including password resets and access permissions.
  • Contributing to the development and maintenance of knowledge base articles and documentation for common issues and solutions.
  • Participating in training sessions and workshops to enhance technical and customer service skills.
  • Collaborating with team members to improve support processes and enhance the overall user experience.

As a valued member of our team, you will have the opportunity to grow and develop your skills in a dynamic and supportive environment. We offer competitive compensation and benefits packages, as well as opportunities for career advancement.

Required Skills and Qualifications

To be successful in this role, you will need to possess excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment. You will also need to be proficient in software applications and have a strong understanding of technical concepts.

Preferred qualifications include:

  • Experience in a similar role or industry.
  • Relevant certifications or education.
  • Strong analytical and problem-solving skills.

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