
Senior Technical Support Specialist
19 hours ago
Exe/Sr. Customer Support Engineer
Job Description:We are looking for a dedicated and skilled professional to provide exceptional technical support to our customers.
Key Responsibilities:- Provide technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot technical issues related to products and services.
- Collaborate with engineering and product teams to resolve complex issues.
- Document support interactions and maintain records of customer inquiries and resolutions.
- Assist in the development and improvement of support processes and documentation.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3-6 years of experience in a customer support or technical support role.
- Strong understanding of software applications and troubleshooting techniques.
- Experience with ticketing systems and customer relationship management (CRM) software.
- Excellent communication skills, both verbal and written.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and attention to detail.
This role offers opportunities for growth and development, with a focus on providing excellent customer service.
What We Offer:A competitive compensation package, a dynamic and supportive work environment, and opportunities for career advancement.
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