Strategic Client Advocate

5 days ago

Mumbai, Maharashtra, India beBeeDigital Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Overview

The Customer Success Manager will serve as the primary contact for a portfolio of clients using HubSpot.

  • Develop and maintain strong, long-term client relationships.
  • Understand client business objectives and tailor HubSpot solutions to meet those needs.
  • Guide clients through onboarding and ensure successful implementation of HubSpot tools.
  • Provide ongoing support and training on HubSpot's features and best practices.

Key Responsibilities:

  • Identify opportunities for clients to optimize HubSpot use and drive business growth.
  • Monitor client usage and success metrics, proactively addressing any issues.
  • Identify upsell and cross-sell opportunities to increase client spending and satisfaction.
  • Regularly communicate with clients to review progress, gather feedback, and update on new features.
Requirements

The ideal candidate will have:

  • Bachelor's degree in Marketing, Business, Communications, or a related field.
  • Proven experience as a Customer Success Manager for international clients, preferably within the SaaS or digital marketing industry.
  • In-depth knowledge of HubSpot's CRM, marketing, sales, and service tools.
  • Strong understanding of digital marketing principles and practices.
  • Excellent communication, interpersonal, and negotiation skills.
  • Ability to manage multiple clients and projects simultaneously.
Preferred Qualifications

HubSpot certifications (e.g., Inbound, HubSpot Marketing Software) are a plus.

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