Executive Client Account Manager

5 days ago

Pune, Maharashtra, India beBeeProblemSolving Full time ₹ 1,00,00,000 - ₹ 1,50,00,000

Job Role Overview:

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  • Manage large, complex client accounts and facilitate communication between internal and external stakeholders from implementation to ongoing administration.">
  • Oversee all aspects of ongoing delivery while serving as a liaison between internal teams and clients.">
  • Collaborate with clients on issues, legislative changes, and other service delivery functions using a consultative approach.">
  • Keep internal and external stakeholders informed of progress and issues on the account continuously.">
  • Ensure all tasks are documented according to internal guidelines and proactively update in internal tracking tools to meet deliverable dates.">
  • Facilitate issue review, solution identification, problem resolution, and delivery of results for clients across internal teams.">
  • Use root cause analysis tools to evaluate escalated issues and share information with leadership and peers in case of global client impacts.">
  • Draft, maintain, and communicate work orders for client requests; estimate work effort and tasks across cross-functional teams.">
  • Document scope, assumptions, and fees correctly and obtain internal approvals before client submission.">
  • Review monthly invoices for accuracy, including client fee schedules, out-of-scope items, and revenue recognition.">
  • Analyze and interpret all client materials used for benefit administration to ensure currency and quality standards.">
  • Lead internal requirements documentation creation, ensuring benefit-related materials are consistent with client specifications and professionally prepared.">
  • Lead the annual enrollment process, including reviewing plan design changes, updating requirement documents, making site updates, creating and executing test plans, and completing other project plan tasks.">
  • Identify training opportunities and suggest process improvements to streamline ongoing delivery.">
  • Perform additional tasks as assigned to support clients in delivering administrative services.">
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Key Skills and Qualifications:

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  • Proactive problem-solving and coordination skills between clients and internal stakeholders.">
  • Expertise in front-end technologies: HTML, CSS, and JavaScript (mandatory).">
  • Knowledge of at least one server-side language and REST/SOAP APIs (mandatory).">
  • Ability to monitor current processes using SQL queries to ensure proper functioning.">
  • Experience in product development domain is an asset.">
  • Familiarity and experience working in Agile methodologies.">
  • Exposure to client discussions, incident resolution, new development, change request estimation, and solution proposals.">
  • Strong problem-solving and troubleshooting capabilities critical to success.">
  • Good understanding of software technologies, SDLC processes, and project management tools.">
  • Knowledge of costing techniques for software projects.">
  • Business Analyst experience is an asset, including willingness to participate in software requirements discussions with clients.">
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