Senior IT Transformation Manager

1 week ago

Bengaluru, Karnataka, India beBeeTransformation Full time US$ 90,000 - US$ 1,20,000
Job Description

We're seeking a seasoned transformation expert to lead the evolution of our IT services into a streamlined, customer-centric environment.

This individual will drive continuous improvement and service integration aligned to industry best practices—keeping customer experience and resilience at the core.


Key Responsibilities
  • Lead transformation projects for IT operations, emphasizing agility, automation, cloud, and DevSecOps practices.
  • Collaborate with internal teams and external service providers to integrate service delivery models and manage service excellence based on customer-focused KPIs like XLAs.
  • Align IT service management (ITSM) processes with business needs and drive enhancements across operations.
  • Utilize tools like Power BI for analytics and Power Automate / Power Apps for process automation and optimization.
  • Support a strong DevSecOps culture and enhance CI/CD processes through integration of modern engineering practices.
  • Promote adoption of Agile delivery (Scrum, Kanban) across the organization.

Required Skills and Qualifications
  • 10+ years of experience in IT, with 3+ years in a similar transformation-focused project management role, ideally within a highly secure or regulated environment.
  • Strong grasp of DevSecOps methodologies, SDLC, and hybrid cloud environments.
  • Familiarity with key DevOps tools: CI/CD pipelines, Git, artifact and code quality management.
  • Experience working with ITSM frameworks and tools (e.g., ITIL, ServiceNow).
  • Proven ability to work with metrics-driven service providers using experience-level agreements (XLAs).
  • Proficiency in Power BI, Power Automate, and Power Apps.
  • Demonstrated experience managing agile teams and projects (Scrum/Kanban).

What We Offer
  • An inclusive, flexible, and global work environment
  • Strong emphasis on learning, development, and innovation
  • Opportunities to lead or contribute to impactful, tech-forward transformation programs

A Great Place to Work

We're committed to creating a workplace that values diversity, equity, and inclusion. Our team members are passionate about making a difference and driving positive change.

We offer a comprehensive benefits package, including competitive compensation, retirement plans, and generous paid time off.

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