Regional IT Service Delivery Specialist

1 week ago

Bharatpur, Rajasthan, India beBeeOperations Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Regional Demand Operations Manager Job Description

We are seeking a highly skilled Regional Demand Operations Manager to bridge the gap between local vendors, SPOCs, and central IT. This role requires an individual who can ensure alignment of regional IT services with global corporate standards.

This is a critical position that oversees procurement and finance processes, vendor performance, and acts as the escalation point for localized IT and service issues.

  • Liaison Role: Act as the liaison between local business SPOCs/vendors and central IT.
  • Service Standardization: Ensure local IT services are standardized under corporate control.
  • Procurement Oversight: Oversee procurement processes, ensuring PRs/POs are created and processed accurately.
  • Finance Coordination: Coordinate with finance teams to validate, approve, and process invoices on time.
  • Regulatory Compliance: Ensure compliance with local/regional regulations, including contract and legal requirements.
  • IT Alignment: Align regional IT setups with global standards and processes.
  • Troubleshooting: Provide troubleshooting and coordination support for non-standard applications and issues.
  • Escalation Point: Act as the escalation point for SPOCs facing complex IT/service challenges.
  • Vendor Performance Monitoring: Support contract management and monitor vendor performance.
  • Documentation and Reporting: Maintain documentation, reporting, and compliance records for regional services.

Required Skills & Experience:

  • 15+ years of experience in IT service management, vendor management, or demand operations.
  • Strong knowledge of procurement processes (PR/PO lifecycle, invoice management, vendor payments).
  • Hands-on experience managing IT services (telecom, networking, printing, vendor contracts).
  • Good understanding of ITIL-based service management (incident, request, escalation handling).
  • Experience working with finance teams on budgets and invoice processes.
  • Familiarity with local compliance requirements for IT contracts and services.
  • Strong stakeholder management, troubleshooting, and coordination skills.
Why Choose Us?

As a [Company Name], we offer a dynamic and challenging work environment that fosters growth and development. We are committed to providing our employees with the resources and support needed to excel in their roles.

Join our team of dedicated professionals and take your career to the next level.

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