IT Service Delivery Manager

2 weeks ago

Bharatpur, Rajasthan, India beBeeProjectManager Full time ₹ 19,60,000 - ₹ 23,45,000
Project Manager Job Description">

Job Summary:

The Project Manager will oversee the successful execution of IT service projects, ensuring alignment with scope, timelines, and budgets.

Key Responsibilities:

  • Lead and manage project teams to deliver high-quality results.
  • Develop and implement project plans, resource allocation, and risk management strategies.
  • Monitor and control project progress, identifying and mitigating potential issues.
  • Collaborate with stakeholders to ensure effective communication and relationship-building.

Requirements:

  • 8+ years of experience in IT service delivery, project management, or a related field.
  • Proven track record of successfully managing projectized environments, IT service delivery, and people management.
  • Demonstrated success in leading and developing diverse teams.

Skills:

  • Expertise in project management frameworks (e.g., Agile, Waterfall).
  • Proficiency in team management tools (e.g., ServiceNow, Jira, Microsoft Project).
  • Strong leadership, conflict resolution, and decision-making abilities.
  • Exceptional communication and interpersonal skills.

Competencies:

  • Ability to lead cross-functional and geographically dispersed teams.
  • Awareness of managing service delivery lifecycles.
  • Stakeholder Management: Effective communication and relationship-building.
  • Resource Optimization: Strategic allocation and management of resources.
  • Risk Mitigation: Proactive identification and resolution of risks.
  • Continuous Improvement: Focus on driving innovation and quality enhancements.
  • Customer focus and service excellence.
  • Attention to detail and process orientation.
  • Analytical & Reporting Skills.

Work Environment:

Responsible for managing account(s) with a revenue size of minimum $1 million.

Occasional travel to customer or project sites may be required.

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