PLM IT Service Manager

18 hours ago

Bharatpur, Rajasthan, India beBeeThoughtLeader Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Lead PLM IT Services Specialist

We seek a visionary leader to spearhead our PLM IT Services Practice. Ideal candidates will have profound domain expertise, exceptional people management skills, and strong customer relationship abilities.

Key Responsibilities:
  • Practice Leadership: Define the strategic roadmap for the PLM practice aligned with business objectives.
  • Build, manage, and scale practice capabilities, including people, solutions, tools, and processes.
  • Establish technical and delivery excellence within the practice.
  • Enhance offerings, reusable assets, and capabilities to strengthen the PLM practice.
  • Manage multiple projects simultaneously with minimal dependency on senior management.
  • Business Growth & Customer Success: Collaborate with Sales & Marketing to develop go-to-market strategies.
  • Support pre-sales activities, including proposals, RFPs/RFIs, and customer presentations.
  • Drive account mining and expansion opportunities within key client accounts.
  • Maintain strong C-level relationships with strategic customers.
  • Understand financial KPIs and drive profitability and growth targets.
  • Delivery Oversight: Ensure timely, high-quality, and cost-effective delivery of all projects within the practice.
  • Implement robust governance frameworks, conduct regular reviews, and manage escalations.
  • Define and monitor delivery KPIs and SLAs to ensure consistent performance.
  • Manage services project delivery with a strong focus on customer satisfaction.
  • Capability Building: Identify future skill requirements and proactively build internal competencies through training, mentoring, and hiring.
  • Collaborate with HR to attract, retain, and develop top PLM talent.
  • Build a scalable organization supported by strong internal processes and IT systems.
  • Effectively manage the talent pyramid, including skills alignment, attrition control, and resource utilization.
  • Solution Innovation & Thought Leadership: Drive the creation of reusable IP, frameworks, accelerators, and proprietary solutions.
  • Contribute to thought leadership through whitepapers, webinars, and industry events.
  • Stay ahead of emerging market trends, tools, technologies, and competitor strategies.
  • Personal Attributes: Self-motivated, with the ability to work independently and manage complex initiatives.
  • Operates with minimal personal constraints, bringing a solution-focused and resilient mindset.
  • Committed to continuous improvement and innovation in every aspect of practice management.
Requirements:
  • Experience Range: Min 15 to 25 years
  • IT services experience with at least 5 years in Project/Practice Management.
  • Minimum 5 years of experience managing multiple projects simultaneously.
  • Proven experience in building and scaling practices or Centers of Excellence (COEs).
  • Optional: Strong background in one or more PLM platforms (e.g., 3DEXPERIENCE, Aras Innovator, Windchill, Teamcenter).
  • Deep delivery and people management experience across global, cross-functional teams.
  • Strategic thinking, strong business acumen, and demonstrated executive presence.
  • Excellent communication, interpersonal, and negotiation skills.
  • Engineering or Technology graduate; MBA preferred.

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