Service Delivery Leader

10 hours ago

Bharatpur, Rajasthan, India beBeeDelivery Full time ₹ 14,00,000 - ₹ 21,00,000

About the Role

We are seeking a Service Delivery Leader to set up and lead our complete service delivery system from the ground up.

This is an ideal opportunity for a professional with 5+ years of experience in ITSM delivery who can establish delivery frameworks, standardize processes, ensure service quality, and drive customer satisfaction.

The successful candidate will have strong understanding of IT service management (ITSM) principles and delivery frameworks, hands-on experience in setting up systems and processes from scratch, and excellent stakeholder management and client-facing skills.

Key Responsibilities:

  • Design, implement, and manage the end-to-end service delivery framework.
  • Establish and standardize processes, SLAs, and best practices for smooth service operations.
  • Monitor and drive service quality, ensuring customer satisfaction and compliance.
  • Act as the primary point of contact for clients on service delivery matters.
  • Collaborate with internal teams to ensure seamless service execution.
  • Proactively identify risks, issues, and gaps in delivery, and implement corrective measures.
  • Generate regular reports on delivery performance, efficiency, and improvement areas.
  • Mentor and guide junior team members in delivery practices and standards.

Requirements:

  • 5+ years of experience in service delivery, implementation, or related roles.
  • Strong understanding of IT service management (ITSM) principles and delivery frameworks.
  • Hands-on experience in setting up systems and processes from scratch.
  • Prior experience with Freshservice or similar ITSM tools is highly desirable.
  • Excellent stakeholder management and client-facing skills.
  • Strong problem-solving, analytical, and organizational abilities.
  • Effective communication skills with the ability to articulate technical concepts clearly.
  • Certification in ITIL or related frameworks (preferred but not mandatory).

What We Offer

  • Build and own the service delivery function from the ground up.
  • Lead impactful delivery programs and directly influence client success.
  • Collaborate with a technically advanced, client-focused, and innovation-driven team.
  • Enjoy competitive compensation and growth opportunities in a fast-scaling environment.

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