Hospital Information Systems Manager

24 hours ago

Bengaluru, Karnataka, India beBeeHealthcare Full time ₹ 15,00,000 - ₹ 20,00,000
System Manager for Hospital Information Management

The role of the System Manager will oversee the entire lifecycle of the Hospital Information Management System (HIMS), ensuring its modules function effectively and efficiently. This position requires strong technical skills, excellent communication and coordination abilities, and a user-centric mindset to manage teams and work cross-functionally.

Key Responsibilities:

  • Application Management (HIMS)
    • Oversee the entire lifecycle of HIMS, including customization, upgrades, troubleshooting, and system integration.
    • Coordinate with vendors for issue resolution, updates, and new feature rollouts.
    • Monitor system performance, uptime, and usage analytics to ensure availability and reliability.
    • Conduct regular audits to ensure data accuracy and compliance with statutory requirements.
  • User Support & Training
    • Provide application-level support to doctors, nurses, administrative staff, and other end users.
    • Organize training sessions and workshops to ensure optimal use of software by all stakeholders.
  • System Integration & Enhancement
    • Coordinate integration between various hospital applications and ensure interoperability.
    • Gather user feedback and propose enhancements or customizations to improve workflow and user experience.
  • Vendor & Stakeholder Coordination
    • Liaise with software vendors, service providers, and internal departments for issue resolution, updates, and new feature rollouts.
    • Track Service Level Agreements (SLAs) and ensure timely support from vendors.
  • Data & Security Management
    • Ensure data accuracy, security, and compliance with healthcare data protection regulations.
    • Work with IT security team to ensure access controls, audit trails, and backup systems are in place.
  • Reporting & Documentation
    • Generate reports related to application performance, usage, incident logs, and system updates.
    • Maintain detailed documentation of workflows, configurations, issue logs, and project progress.

Qualifications:

  • Educational Qualification: Bachelor's or Master's degree in Computer Science, Information Technology, Health Informatics, or related field.
  • Experience: Minimum 5–7 years of experience in application support or health IT, including hands-on work with HIMS or similar hospital applications. Prior experience in a hospital or healthcare setting is mandatory.

Required Skills:

  • In-depth knowledge of HIMS, EMR, LIS, PACS, and related healthcare systems.
  • Understanding of SQL databases, data analysis, basic scripting or programming.
  • Familiarity with HL7, DICOM, ICD coding, and integration protocols in healthcare IT.

Soft Skills:

  • Strong communication and coordination skills.
  • Ability to manage a team and work cross-functionally.
  • Problem-solving attitude with a user-centric mindset.

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