Customer Service Manager

2 days ago


Rajkot, Gujarat, India HDFC Bank Limited Full time

Join HDFC Bank Limited as a Customer Service Manager, where you will oversee the POS and E-commerce services for large territories. With 3-7 years of experience, you will be responsible for managing customer service teams, ensuring timely installations and service calls, and resolving disputes efficiently.

About the Role

This role is critical to the Merchant Services unit, where you will lead a team of professionals in providing exceptional customer experiences. As a Senior Service Manager, you will be responsible for managing large merchant networks, processing financial transactions, and maintaining high-quality service standards.

Key Responsibilities
  • Manage customer communication and ensure timely resolutions to complaints.
  • Oversee asset management, dispute resolution, and help desk operations.
  • Maintain compliance with internal and external regulatory standards.
  • Ensure satisfactory internal bank audits and improve service quality.
About the Salary

The estimated salary range for this position is ₹12.50 lakh to ₹20.00 lakh per annum, depending on experience and qualifications.

About HDFC Bank Limited

HDFC Bank Limited is one of India's leading banking institutions, offering a wide range of financial services to individuals and businesses. We are committed to providing exceptional customer experiences and creating long-term value for our stakeholders.



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