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Customer Service Expert for Automobile Sector

1 month ago

Rajkot, Gujarat, India One Plus Staffing Solution Full time

Urgent Hiring Opportunity in Rajkot

We are seeking a highly motivated Customer Service Expert to join our team at One Plus Staffing Solution on a full-time basis.

This junior-level position is ideal for candidates with up to 3 years of work experience in the automotive sector.

The successful candidate will interact with customers, manage service appointments, and ensure the highest levels of customer satisfaction.

Key Responsibilities:

  • Greet customers and listen to their service needs and concerns.
  • Schedule appointments and manage service workflow efficiently.
  • Provide accurate estimates for service costs and time frames.
  • Maintain detailed records of customer interactions and transactions.
  • Liaise between technicians and customers to ensure service quality and understanding.

Requirements:

  • Automotive Knowledge (Mandatory skill)
  • Advanced customer service skills to efficiently handle customer inquiries and service requests.
  • Strong problem-solving abilities to identify issues and provide practical solutions to clients.
  • Excellent communication skills for clear and effective interactions with clients and team members.
  • Proficiency in time management to handle multiple appointments and tasks efficiently.

Competitive Salary: ₹15,000 - ₹30,000 + Incentive (dependent on location and performance)