Customer Care Specialist

1 week ago


Rajkot, Gujarat, India Rentokil Initial Full time

About Rentokil PCI

Rentokil PCI is the leading pest control service provider in India, driven by innovation and a commitment to excellence. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a strategic partnership between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand.

Our vision at Rentokil PCI is to set new standards for customer service, with operations across 300 locations in India. We strive to deliver exceptional results while fostering a culture of safety, integrity, and continuous learning.

For this role, we are seeking a highly motivated and skilled Customer Care Specialist to join our team. As a key member of our multi-functional team, you will be responsible for contact management to strengthen customer relationships, which are crucial for retention.

The ideal candidate will have excellent communication skills, be able to analyze data, and provide recommendations to improve performance. You will work closely with internal teams and external stakeholders to achieve our goals.

Key Responsibilities:
  • Set targets for renewals based on monthly portfolios.
  • Support branches for retention, renewals, and revenue growth through price increases and up-selling.
  • Manage complaints and resolve them within specified timelines.
  • Identify alert customers and explore possibilities for account revival.
  • Provide insights and suggestions to branches for improvement.
  • Conduct regular reviews and terminate non-revival accounts.

We offer a competitive salary of ₹**8,00,000** per annum, commensurate with experience and location. Our benefits package includes opportunities for professional growth, a dynamic work environment, and a chance to be part of a globally recognized brand.

At Rentokil PCI, we value diversity, equity, and inclusion. We strive to create an inclusive workplace where everyone feels welcome and valued.



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