Join our Accounting Team as an Experienced Support Specialist

4 days ago

Gurgaon, Haryana, India beBeeAccounting Full time ₹ 5,00,000 - ₹ 10,00,000

We are seeking a highly skilled Accounting Support Specialist to provide exceptional service to clients via phone, email, and live chat. The ideal candidate will have a strong understanding of accounting principles and experience with accounting software. This role is crucial for resolving client issues, maintaining strong relationships, and ensuring a high level of customer satisfaction.

Key Responsibilities:
  • Customer Assistance & Issue Resolution:
    • Provide support on accounting software, financial statements, and billing.
    • Troubleshoot and resolve issues promptly, escalating complex cases when necessary.
    • Follow up with clients to ensure complete resolution and satisfaction.
  • Product Knowledge:
    • Maintain a thorough understanding of the company's accounting products and services.
    • Stay updated on new features and regulations to effectively educate clients.
  • Customer Relationship Management:
    • Build and maintain strong client relationships by providing exceptional service.
    • Keep accurate records of all interactions in the CRM system.
    • Gather and provide feedback for product improvements.
  • Training and Support:
    • Conduct training sessions for clients on how to use accounting software.
    • Create and update user manuals, FAQs, and support documentation.
  • Team Collaboration:
    • Work closely with the accounting, sales, and technical support teams to ensure cohesive service.
    • Participate in team meetings to contribute to process improvement.

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