Customer Relationship Ambassador

2 days ago

Guntur, Andhra Pradesh, India beBeeCustomerRelationship Full time ₹ 40,00,000 - ₹ 80,00,000

Job Overview

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This role is responsible for establishing and maintaining strong customer relationships, ensuring exceptional service and support while providing access to suitable products and services that meet the customers' needs.

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Main Responsibilities:

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  • Build and sustain effective relationships with existing customers through regular communication and follow-up.
  • Understand customer requirements and preferences, offering relevant solutions to meet their needs.
  • Identify opportunities to increase revenue through cross-selling and upselling.
  • Maintain accurate customer data and activity records using a CRM system.
  • Address customer queries and complaints in a timely and efficient manner, ensuring customer satisfaction.
  • Proactively engage with customers to inform them about new offerings, promotions, and relevant updates.
  • Collaborate with internal teams to ensure seamless customer experiences.
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Required Skills and Qualifications:

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  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Proven experience in a customer-facing role with a track record of delivering excellent customer service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships.
  • Strong organizational skills, with the ability to manage multiple tasks and priorities.
  • Proficiency in using CRM software and other sales tools.
  • Knowledge of industry trends and best practices in customer relationship management.
  • Ability to work independently and collaboratively as part of a team.
  • A positive attitude, strong work ethic, and desire to learn and grow.
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Benefits:

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