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Customer Relationship Manager

3 weeks ago

Guntur, Andhra Pradesh, India beBeeCustomerRelationship Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Customer Relationship Manager

Job Description:

We are seeking a highly skilled and motivated Customer Relationship Manager to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers.

You will engage with customers proactively to provide excellent service and support, ensuring smooth onboarding and ongoing support to enhance customer satisfaction.

Key Responsibilities:

  • Proactively engage with customers to provide exceptional service and support.
  • Ensure seamless onboarding and ongoing support to drive customer satisfaction.
  • Address customer inquiries and resolve issues efficiently, focusing on retention and growth.
  • Leverage sales acumen to identify opportunities for upselling and cross-selling.
  • Maintain accurate records of customer interactions and feedback.

Required Skills & Qualifications:

  • Educational Background: Graduate in any field.
  • Language Proficiency: English and Hindi (mandatory).
  • Additional language proficiency in other regional languages is an added advantage.
  • Excellent communication skills in English and Hindi, with no errors in grammar, pronunciation, or tone.
  • Strong interpersonal skills with a customer-centric approach.
  • Fresher and experienced candidates are welcome to apply.
  • Preferred: Experience in Insurance and/or customer-facing sales roles.

Interview Process:

  1. HR Round
  2. Versant 5 (Certified)
  3. Written Assessment
  4. Operations Round
  5. Client Round

Benefits:

  • Rotational Shifts (Female employees – day shifts until 8 PM; Male employees – full rotational shifts).
  • Working Days: 6 days a week.