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2 days ago
This is a full-time hybrid position for a Bilingual (Spanish/English) Customer Service Team Lead. You will oversee the day-to-day operations of the customer service team, ensuring high levels of customer satisfaction and support.
- Responsibilities:
- Manage team performance to deliver exceptional customer experiences.
- Address customer inquiries and facilitate communication between customers and the organization.
- Ensure timely delivery of quality customer services.
- Foster a positive work environment promoting teamwork and collaboration within the team.
Key qualities required include strong leadership skills, excellent communication and interpersonal skills, and proficiency in both Spanish and English.
Previous experience in the healthcare sector is an advantage, as well as previous leadership and team management roles.
The ideal candidate will have strong problem-solving skills, be able to work effectively in a hybrid environment, and hold a Bachelor's degree in Business, Communications, or a related field.
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