Healthcare Customer Service Representative

2 days ago

Dombivli, Maharashtra, India beBeeCommunication Full time ₹ 50,00,000 - ₹ 85,00,000

Telecaller Executive Job

This is an excellent opportunity to secure a challenging and rewarding role in the healthcare industry. As a Telecaller Executive, you will be responsible for handling patient inquiries, appointments, and follow-ups over the phone.

The ideal candidate should have good communication skills in Gujarati, Hindi, and English. Prior experience in hospital/healthcare telecalling is preferred but not mandatory. The successful candidate should be proficient in MS Office and HMIS/CRM systems, as well as possess strong interpersonal skills and patience.

Key Responsibilities:

  • Handle patient inquiries, appointments, and follow-ups over the phone with professionalism and empathy.
  • Provide accurate information about hospital services and doctors' availability to patients.
  • Maintain call records and update CRM/HMIS systems efficiently.
  • Coordinate with front office and clinical teams to ensure smooth patient experience.

Requirements:

  • Graduate or Undergraduate degree with good communication skills in Gujarati, Hindi, and English.
  • Prior experience in hospital/healthcare telecalling is preferred but not mandatory.
  • Basic computer proficiency in MS Office and HMIS/CRM systems.
  • Strong interpersonal skills, patience, and ability to handle patients with care.

Benefits:

  • Opportunity to work in a dynamic and fast-paced environment.
  • Chance to develop strong communication and interpersonal skills.
  • Professional growth and development opportunities.

Others:

  • Flexible working hours and a supportive work environment.
  • Opportunity to work with a team of dedicated professionals.

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