Support Service Delivery Expert

5 days ago


Meerut, Uttar Pradesh, India beBeeTechnical Full time ₹ 14,99,999 - ₹ 24,99,999
Job Title: Technical Service Delivery Leader

The IT Service Desk Supervisor guides team performance, supports escalation management, and upholds service delivery standards. This critical leadership role plays a pivotal part in our global Service Desk, modeling a culture of ownership, empathy, and relentless improvement.

As a key figure in our Service Desk operations, the successful candidate will lead daily operations for assigned teams of Support Agents and Senior Agents, balancing workload and ensuring SLA adherence. Additionally, they will provide guidance and support on complex or high-impact tickets escalated within their team, monitoring ticket quality, documentation standards, and user communication.

Key responsibilities include managing shift scheduling, real-time queue monitoring, and coaching team members to improve performance and meet service delivery expectations. The ideal candidate will have 5+ years of experience in IT support, with at least 1–2 years in a team lead, senior agent, or supervisory role.



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