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Technical Support Expert

3 weeks ago

Meerut, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Opportunity:

As a technical support expert, you will be responsible for providing exceptional service to our customers. This role requires strong communication skills, excellent written and verbal English skills, and the ability to effectively interact with customers to gather information quickly.

  • Explain customer responsibilities in resolving issues
  • Communicate next steps and status, inspiring confidence

You will also possess demonstrable troubleshooting skills, cross-team collaboration abilities, and a technical understanding of commerce platform concepts and procedures, including online services, order fulfillment operations, and general billing and commerce systems processes.

In addition, you should have a technical aptitude sufficient to develop an understanding of the Azure Platform and architecture, as well as online account/login troubleshooting skills and exploratory learning abilities.

The ideal candidate will be able to provide business-critical support to customers around the world through various support offerings.

Key Responsibilities:
  • Provide exceptional customer support via phone, email, or chat
  • Resolve customer issues efficiently and effectively
  • Collaborate with internal teams to ensure seamless customer experience
  • Stay up-to-date with Azure platform updates and advancements
Requirements:
  • Excellent written and verbal communication skills
  • Strong problem-solving and analytical skills
  • Ability to work in a fast-paced environment
  • Technical aptitude and willingness to learn