Service Delivery Director

1 day ago

Meerut, Uttar Pradesh, India beBeeExecutive Full time ₹ 17,75,496 - ₹ 26,41,238
Job Opportunity

We are seeking a seasoned and strategic leader to join our organization as Associate Director for Service Delivery.

The successful candidate will be responsible for overseeing the end-to-end operations of the program, acting as a key liaison between external clients, internal operations, and support teams.

Main Responsibilities:
  • Operational Excellence: Lead operational improvements across the business vertical, optimize resource allocation, and track progress against defined business goals.
  • Domain Capability: Strengthen domain capabilities through continuous improvement and talent development.
  • Strategic Planning: Develop strategies aligned with growth objectives. Lead cross-functional planning for expansion, service design, and operational costs.
  • Business Growth: Collaborate with Sales & Marketing teams across geographies to support and drive business expansion.
  • Innovation & Value Addition: Lead innovation initiatives and other value-added efforts in partnership with clients.
  • P&L Ownership: Manage the P&L for business operations, including the development and execution of strategic plans to drive profitability and growth.
  • Team Management: Oversee a large, high-performing team. Enhance organizational efficiency, build scalable processes and infrastructure, and align delivery capabilities with pipeline demand.
  • Client Satisfaction: Act as the 'Voice of the Customer' by building strong client relationships and ensuring high levels of satisfaction.
  • Best Practices: Develop, share, and implement best practices across service offerings and domains.

This is an exciting opportunity for a strategic leader to drive growth and innovation in our organization.

Requirements:
  • Proven experience in leading teams and driving business growth.
  • Strong strategic planning and problem-solving skills.
  • Excellent communication and interpersonal skills.
Benefits:
  • A competitive salary and benefits package.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.

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