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IT Support Specialist

3 weeks ago

Jaipur, Rajasthan, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

Job Overview:

You will be a vital part of a dynamic End User Services team committed to delivering exceptional IT support. As an Associate Technical Analyst, you'll work independently and alongside peers, offering hands-on assistance, resolving issues, and ensuring seamless day-to-day operations.

The role is based onsite and involves working from a collaborative and user-friendly space where employees can drop in for help. You'll troubleshoot technical issues, manage IT assets, deploy hardware, and ensure that users have the tools and support they need to stay productive.

Whether it's fixing a laptop, configuring email on a mobile device, or guiding someone through a new software rollout, your role is all about making technology accessible, reliable, and user-friendly.

Key Responsibilities:

  • Provide face-to-face technical support for hardware, software, and corporate mobile devices.
  • Address tickets related to Windows 10, Office 365, Outlook, VPN, MFA, and remote access.
  • Support technologies like Citrix XenApp/XenDesktop, VDI, and other client OS environments.
  • Use ServiceNow for incident management, asset tracking, and user request handling.
  • Conduct remote troubleshooting and guide users through resolutions.
  • Participate in hardware deployment and decommissioning, including managing loaner devices.
  • Maintain accurate asset records and support compliance processes.
  • Support end users with BYOD and personal devices in line with company policy.
  • Host product demos, provide training, and promote technology adoption.
  • Escalate unresolved issues while maintaining SLA compliance.
  • Contribute to knowledge articles and ensure documentation is up to date.

Requirements:

  • 1-3 years of experience in Desktop/Help Desk Support for domestic and international users.
  • Any graduate with relevant qualifications.
  • Expertise in Windows 10, Microsoft Office, and desktop/laptop troubleshooting.
  • Strong working knowledge of ServiceNow or similar ITSM tools.
  • Experience with Citrix environments, Office 365, and mobile device configuration.
  • Solid problem-solving skills and a proactive mindset.
  • Ability to work in shifts as per business needs.
  • Excellent communication, empathy, and customer service skills.
  • Organizational discipline for asset and vendor management.

What We Offer:

  • Dynamic and collaborative work environment.
  • Opportunities for professional growth and development.
  • Competitive compensation package.
  • Comprehensive benefits program.

How to Apply:

If you're a motivated and detail-oriented individual looking for a challenging role in IT support, please submit your application.