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2 days ago
This senior role requires a seasoned professional with extensive experience in Genesys and Telecommunication technologies.
About the PositionThe ideal candidate will hold a Bachelor of Engineering, Electronics and Communications or equivalent qualification.
- Essential skills include excellent communication skills, at least 10 years' experience working on Genesys within Telecommunication, and proficiency in Contact Center Technologies.
- Preference will be given to candidates with experience in the Financial industry.
- Extensive experience in Genesys Aspect Operations, ITIL processes, solution implementation, and configuration is required.
- To succeed in this position, you must possess:
- Advanced knowledge of SIP details (level 7-8 out of 10) on a scale of 1-10.
- Good experience with Framework HA, ITIL processes, and L2/L3 support for large groups over 3 years.
- Excellent troubleshooting and log-level analysis skills.
- Implementation, installation, and configuration experience in Production URS/ORS environments, including routing development on scripts.
- Basic knowledge of Unix, Windows, and Network fundamentals.
By joining our organization, you will have opportunities to grow within an inclusive and diverse environment, enjoy flexible working arrangements, and benefit from continuous professional development.
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Technical Support Engineer
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Technical Support Specialist
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Technical Support Specialist
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