Senior Technical Infrastructure Specialist
4 days ago
We are seeking a highly experienced individual to join our Engineering Excellence Group. The successful candidate will be responsible for driving innovation velocity and enterprise infrastructure automation, which are critical elements of our growth and scaling strategy.
The group is chartered to drive significant productivity, robustness, agility, and time-to-market advantage in the creation of products and solutions. We lead corporate infrastructure transformation as we continue to drive IT operations leadership and invest in the next wave of disruptive technologies.
Key Responsibilities
- Discover, design, implement changes to existing IT infrastructure with the focus on improved reliability, performance, and standardization.
- Collaborate with engineering and business units to translate customer, business, and technical requirements into architectural designs and enhancements.
- Ensure efficient resource utilization and continuously improve processes leveraging automation and internal tools resulting in enhanced service delivery, maturity, and scalability.
- Troubleshoot production issues providing root cause analysis and designing solutions to prevent future occurrences.
- Monitoring of services and creating intelligent alarming for quicker incident detection and resolution.
- Maintain vulnerability management processes and policies using a risk-based priority methodology.
- Collaborate with various teams and platform owners on all vulnerability management and reporting.
- Mentor and coach other team members.
- Strategically apply architectural and infrastructure disciplines to solve business problems.
- Participate in an on-call rotation.
Required Skills
- Extensive experience with a wide range of infrastructure technologies, including Linux, Windows, high-performance computing, storage platforms, networking, cloud computing, cloud services (IaaS, PaaS, SaaS), virtualization, OpenStack, containerization, and orchestration technologies (e.g., Docker, Kubernetes).
- Deep understanding of IT infrastructure-related services and their dependencies required to troubleshoot issues and define mitigations.
- Solid experience with administration, security hardening, and performance tuning of Linux and Windows OS, in-depth knowledge of CIS benchmarking standards.
- Experience with developing service level indicators and objectives, instrumenting software, and building alerts.
- An understanding of software engineering fundamentals with experience developing software with a team of engineers.
- Experience with the operations, administration, and development of orchestration systems such as Kubernetes, ECS, Mesos.
- Passion for tracking down technical root causes of distributed systems and software.
- Experience with ITAM, Service Mapping, and CMDB (service-now).
- Strong technical foundation with the ability to engage deeply on technical topics related to data center and cloud infrastructure, software reliability, and operational practices.
- Proficiency in ITIL processes and frameworks.
- Service availability-oriented mindset with a proactive approach to problem solving.
- Possesses the ability and willingness to challenge the status-quo and optimize current processes and procedures.
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