Senior Data Operations Manager

2 weeks ago

Bengaluru, Karnataka, India beBeeData Full time ₹ 20,00,000 - ₹ 30,00,000
Team Lead Job Description

We are seeking a highly skilled Team Lead to oversee and manage a team of 15 people, coordinating operational processes and performance.

Key Responsibilities:
  • Leadership: Provide guidance, direction, and mentorship to a team of demand operation specialists and SMEs. Set clear goals, establish priorities, and ensure the team's performance aligns with organizational objectives.
  • Data Quality Assurance: Implement and maintain processes for validating and verifying data accuracy, consistency, and integrity. Develop and enforce data quality standards and best practices to improve overall data quality.
  • Project Management: Manage short-term and long-term projects with high documentation standards and adherence to timelines. Define performance metrics, goals, accuracy metrics, and train agents for the project, sending proactive updates to stakeholders.
  • Data Management: Oversee the collection, organization, and maintenance of data in databases and other systems. Ensure data is structured for efficient retrieval, analysis, and reporting.
  • Process Optimization: Identify opportunities to streamline and automate data management processes, improving efficiency and productivity. Collaborate with cross-functional teams to implement tools and technologies enhancing data operations.
  • Cross-Functional Collaboration: Partner with business units, product management, engineering, billing ops, and sales teams to understand data requirements and priorities. Collaborate on initiatives to enhance data for internal and external stakeholders.
  • Performance Monitoring: Track key performance indicators (KPIs) related to data quality, timeliness, and operational efficiency. Analyze trends, identify areas for improvement, and implement corrective actions as needed.
  • Training and Development: Develop training programs and resources to educate team members on data management best practices, tools, and technologies. Foster a culture of continuous learning and skill development within the team.
  • Stakeholder Communication: Communicate regularly with stakeholders to provide updates on data operations, address concerns, and solicit feedback. Act as a liaison between the product data operations team and other departments within the organization.
Requirements:
  • Bachelor's degree in business administration, information technology, computer science, or a related field.
  • Minimum of 2-3 years of experience in data management, operations, or related roles.
  • Minimum 2-3 years of experience in people management while managing 10+ people.
  • Proven leadership experience, including managing and developing teams.
  • Strong understanding of data management principles, project management principles, and methodologies.
  • Proficiency in data analysis tools and technologies, such as SQL, Excel, and data visualization tools.
  • Excellent communication, collaboration, and stakeholder management skills.
  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
  • Experience in hiring, team building, and fostering a positive team culture.

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