Techncial Support Specialist

3 days ago

Vellore, Tamil Nadu, India beBeeNetwork Full time ₹ 7,50,000 - ₹ 15,00,000

We're seeking a Technical Support Engineer (TSE) with exceptional skills to deliver high-quality customer service, handle complex technical issues, and provide expert troubleshooting solutions. This is an excellent opportunity for a passionate professional to join a talented global team in Bengaluru and make a lasting impact.

Job Description
  • Dedicate time to supporting customers and partners on product configuration, performance, and troubleshooting
  • Diagnose, isolate, and resolve technical problems while collaborating with Engineering and QA teams
  • Maintain high levels of customer satisfaction and engagement through effective communication

What You'll Do

Techincal Support & Troubleshooting

  • Utilize diagnostic tools, scripts, and lab environments to replicate and resolve complex technical issues
  • Develop and maintain accurate technical documentation, knowledge base, and troubleshooting guides

Cross-Functional Collaboration

  • Work closely with cross-functional teams to deliver the best customer experience possible
  • Serve as the voice of the customer internally by sharing insights and feedback

Required Skills and Qualifications

  • 5+ years of experience in a technical support or customer-facing engineering role
  • Background in B2B SaaS and strong knowledge of network and security concepts
  • Deep expertise in switches, routers, and networking fundamentals
  • Certifications preferred: CCNA, JNCIE, or higher
  • Working knowledge of Linux, VMware ESXi, and firewalls
  • Familiarity with 802.1x/NAC, vulnerability management, and cybersecurity best practices

Benefits

  • Be part of a company at the forefront of cybersecurity and network visibility
  • Work remotely with a talented, collaborative global team
  • Achieve direct impact on customer success and product growth
  • Enjoy a fast-paced startup environment with room to grow and innovate

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