
Chief Client Engagement Specialist
3 days ago
Job Summary:
We are seeking a highly motivated and organized Customer Service Representative to join our team at Thrissur, India.
Key Responsibilities:
- Ensure timely and accurate service delivery as per client standards
- Prompt response to queries from Internal or External stakeholders
- Taking ownership of reporting work in the process
- Ensure compliance to all reports
- Handling inbound calling and international voice processes (B2B or B2C)
- Maintain all documentation/tracking in applications up to date for processes
- Responsible for call audits and efficient onshore connects/communications
Requirements:
- Fresher or 0-6 months of experience in customer service
- Strong verbal and written communication skills
- Any graduate degree except B.Tech and BSC
Skills: Proficient in computer applications including Excel & Word
Benefits:
The ideal candidate will have strong problem-solving skills and be able to effectively communicate with customers and colleagues. The role also requires excellent time management skills and the ability to work well under pressure.
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