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Job Title: Senior Technical Operations Specialist Job Overview:A seasoned technical operations specialist is required to lead the technical support team and provide expert assistance across various systems, software, hardware, and devices. Key Responsibilities:
  • Manage and resolve complex technical issues with precision and professionalism.
  • Lead and mentor a skilled support team to ensure smooth operations and exceptional service delivery.
  • Create and maintain user-friendly technical documentation, guides, and knowledge base articles.
  • Conduct engaging technical workshops and training sessions for staff.
  • Collaborate on system upgrades, patching, and security initiatives with our infrastructure team.
  • Support onboarding/offboarding processes and ensure seamless transitions.
 Requirements:
  • 10+ years of hands-on IT experience.
  • Expertise in Windows, macOS, iOS, and desktop/application troubleshooting.
  • Strong grasp of networking concepts (DNS, DHCP, TCP/IP).
  • Proficiency in MS Office 365 Active Directory, and provisioning tools.
  • Excellent communication, organizational, and customer service skills.
  • Experience with helpdesk applications and collaborative tools. Relevant certifications are a plus.