
Business Platforms Owner
23 hours ago
About this role
We are seeking a skilled administrator to own and optimize our key business platforms for customer success.
This individual will drive technical execution from system configuration to data integrity, aligning platforms to business goals and user needs.
Key responsibilities include owning platform administration to ensure secure access, accurate data, and optimized workflows, translating business needs into platform roadmaps that drive adoption and process efficiency, automating and integrating systems to reduce manual work, enabling and training teams, and monitoring system health.
- 5–8 years of experience in SaaS systems administration or customer success operations
- Expertise in Salesforce Service Cloud and/or Planhat
- Proven record of engaging stakeholders, gathering requirements, and delivering scalable solutions
- Experience building and executing roadmaps
- Strong automation, workflow, and data management skills
- Excellent problem-solving abilities and independent work style
- Strong English communication skills
Preferred qualifications
- Salesforce Admin or Service Cloud Consultant certification
- Experience integrating platforms with analytics/reporting tools
- Background in Customer Success or Support operations
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