Mandarin Language Team Lead

2 days ago


Hyderabad, Telangana, India Firstsource Full time
Job Description

A career with Firstsource offers you the opportunity to be part of a dynamic organization that is at the forefront of Business Process Management (BPM) services. Our company has earned the trust of over 100 leading brands worldwide, including Fortune 500 and FTSE 100 companies.

We are looking for an exceptional Mandarin Language Team Lead to join our team in Hyderabad. The successful candidate will lead a team of customer service associates, guiding them to achieve exceptional performance and quality standards.

About the Role
  • This is a senior leadership role that requires strong organizational, planning, and analytical skills.
  • You will be responsible for ensuring all Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are consistently met or exceeded.
  • The ideal candidate will have experience in sales, upselling, or similar background, with a minimum of two years of experience in team handling.
Responsibilities

You will:

  1. Lead a team of 12-20 customer service associates, motivating them to achieve exceptional performance and quality standards.
  2. Regularly floorwalk to supervise, coordinate, and monitor activities, ensuring prompt, courteous, and accurate responses to customers.
  3. Develop and implement strategies to minimize attrition and absenteeism.
  4. Organize training programs for the team, enhancing their knowledge and skills.
  5. Collaborate with other departments to resolve issues and inquiries related to policies, statutory compliances, and administrative requirements.
Requirements

To be successful in this role, you must:

  • Have a graduate degree.
  • Be proficient in Mandarin language, with excellent communication and interpersonal skills.
  • possess problem-solving skills and be able to work effectively in a fast-paced environment.
What We Offer

We offer a competitive salary of approximately ₹12,00,000 per annum, based on your qualifications and experience. You will also enjoy a range of benefits, including opportunities for professional growth and development, recognition and rewards for outstanding performance, and a supportive work environment.


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