HubSpot Account Manager

1 month ago


Mumbai, Maharashtra, India INSIDEA Full time
About the Role

At INSIDEA, we're seeking a skilled HubSpot Account Manager to join our team. As a key member of our client success team, you'll be responsible for managing a portfolio of clients using HubSpot's CRM, marketing, sales, and service tools.

Your primary focus will be on building strong client relationships, understanding their needs, and ensuring they get maximum value from HubSpot products. You'll work closely with our sales, marketing, and customer success teams to provide exceptional service and drive client growth.

Key Responsibilities
  • Manage a portfolio of clients using HubSpot's CRM, marketing, sales, and service tools.
  • Develop and maintain strong, long-term client relationships.
  • Understand client business objectives and tailor HubSpot solutions to meet those needs.
  • Guide clients through onboarding and ensure successful implementation of HubSpot tools.
  • Provide ongoing support and training on HubSpot's features and best practices.
  • Identify opportunities for clients to optimize HubSpot use and drive business growth.
  • Monitor client usage and success metrics, proactively addressing any issues.
  • Identify upsell and cross-sell opportunities to increase client spending and satisfaction.
  • Regularly communicate with clients to review progress, gather feedback, and update on new features.
  • Prepare and present reports on client performance and ROI from HubSpot.
  • Collaborate with internal teams to resolve client issues and deliver exceptional service.
Requirements
  • Bachelor's degree in Marketing, Business, Communications, or a related field.
  • Proven experience as an Account Manager for International clients, preferably within the SaaS or digital marketing industry.
  • In-depth knowledge of HubSpot's CRM, marketing, sales, and service tools.
  • Strong understanding of digital marketing principles and practices.
  • Excellent communication, interpersonal, and negotiation skills.
  • Ability to manage multiple clients and projects simultaneously.
  • Strong problem-solving skills and a proactive approach to client management.
  • HubSpot certifications (e.g., Inbound, HubSpot Marketing Software) are a plus.
Working Hours

US shift (availability expected until 2-3 AM IST)



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