Customer Service Expert

14 hours ago


Delhi, Delhi, India TE Connectivity Full time
About TE Connectivity

TE Connectivity is a leading provider of connectivity and sensor solutions for the world's most innovative industries. Our customers rely on us to help them connect, power, and protect their products.

Job Title: Customer Service SpecialistJob Summary:

We are seeking a highly motivated and detail-oriented Customer Service Specialist to join our team in Europe, Middle East and Africa (EMEA). As a Customer Service Specialist, you will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service.

About the Role:
  • Salary: The estimated salary for this role is €45,000 - €55,000 per annum, depending on experience.
  • Job Type: Full-time
  • Location: EMEA (specific location to be determined)
Key Responsibilities:

As a Customer Service Specialist, you will be responsible for:

  • Handling customer inquiries and resolving issues in a timely and professional manner
  • Providing excellent customer service through various channels, including phone, email, and chat
  • Collaborating with internal teams to resolve complex customer issues
  • Developing and maintaining strong relationships with customers
  • Identifying opportunities for process improvements and implementing changes to enhance customer satisfaction
Requirements:

To be successful as a Customer Service Specialist, you will need:

  • Excellent communication skills: Strong verbal and written communication skills in English, with the ability to communicate effectively with customers and internal teams
  • Technical skills**: Proficiency in Microsoft Office applications, particularly Excel, Outlook, and PowerPoint
  • Customer-focused mindset**: A customer-centric approach, with a focus on delivering exceptional customer experiences
  • Problem-solving skills**: Ability to analyze complex customer issues and develop effective solutions
What We Offer:

We offer a competitive salary and benefits package, including:

  • Comprehensive health insurance
  • Pension plan
  • Flexible working hours
  • Opportunities for professional growth and development
How to Apply:

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].



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