Technical Support Expert

4 days ago


Banga Rural, India ConsultBae India Private limited Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at ConsultBae India Private Limited. As a Technical Support Specialist, you will play a vital role in providing technical assistance and support to internal and external stakeholders.

Key Responsibilities
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person, via phone, or electronically.
  • Offer technical guidance and solutions to address technical issues.
  • Install, modify, and repair computer hardware and software.
  • Diagnose and resolve technical hardware and software issues.
  • Collaborate with the IT team to ensure a seamless delivery of technical services.
  • Document and track technical issues to ensure a timely resolution.
  • Train other staff members on new technologies and software applications.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Provide accurate information about software and hardware, including specifications and pricing.
  • Contribute to the development of technical support documentation and knowledge base.
  • Conduct regular follow-ups with clients to ensure their technical issues are resolved to their satisfaction.
  • Maintain a high level of customer satisfaction through proactive communication and precise solutions.
  • Stay updated with technological advancements and industry trends to enhance technical knowledge.


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