Technical Support Specialist

4 weeks ago

banga, India ConsultBae India Private limited Full time
OverviewAs a Technical Support Specialist you will play a vital role in providing technical assistance and support to internal and external stakeholders. Your expertise will contribute to maintaining smooth operations and resolving technical issues efficiently.Key responsibilities
  • Provide technical assistance and support for incoming queries and issues related to computer systems software and hardware.
  • Respond to queries either in person via phone or electronically.
  • Offer technical guidance and solutions to address technical issues.
  • Install modify and repair computer hardware and software.
  • Diagnose and resolve technical hardware and software issues.
  • Collaborate with the IT team to ensure a seamless delivery of technical services.
  • Document and track technical issues to ensure a timely resolution.
  • Train other staff members on new technologies and software applications.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Provide accurate information about software and hardware including specifications and pricing.
  • Contribute to the development of technical support documentation and knowledge base.
  • Conduct regular followups with clients to ensure their technical issues are resolved to their satisfaction.
  • Maintain a high level of customer satisfaction through proactive communication and precise solutions.
  • Stay updated with technological advancements and industry trends to enhance technical knowledge.
Required qualifications
  • Bachelor s degree in Information Technology Computer Science or a related field.
  • Proven work experience as a Technical Support Specialist or similar role.
  • Demonstrated proficiency in troubleshooting and providing support for technical issues.
  • Strong understanding of computer systems mobile devices and other tech products.
  • Excellent problemsolving and communication skills.
  • Ability to prioritize and manage several open issues at one time.
  • Solid understanding of networking and security principles.
  • Familiarity with remote desktop applications and help desk software.
  • Certification in relevant technologies (e.g. Microsoft Certified Systems Administrator).
  • Experience in customer service and support preferably in a technical environment.
  • Proactive attitude and the ability to take ownership of issues from start to finish.
  • Exceptional interpersonal skills and a customeroriented approach.
  • Ability to work independently and as part of a team in a fastpaced environment.
  • Attention to detail and a meticulous approach to problemsolving.
  • Adaptability to new technologies and changing environments.

help desk software,troubleshooting,customer service,computer systems,networking,security principles,software,communication,technical support,it,hardware

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