Technical Support Specialist

2 months ago

Banga Rural, India ConsultBae India Private limited Full time
OverviewAs a TechnicalSupport Specialist you will play a vital role in providingtechnical assistance and support to internal and externalstakeholders. Your expertise will contribute to maintaining smoothoperations and resolving technical issuesefficiently.Keyresponsibilities
  • Provide technicalassistance and support for incoming queries and issues related tocomputer systems software and hardware.
  • Respondto queries either in person via phone orelectronically.
  • Offer technical guidance andsolutions to address technical issues.
  • Installmodify and repair computer hardware andsoftware.
  • Diagnose and resolve technicalhardware and software issues.
  • Collaborate withthe IT team to ensure a seamless delivery of technicalservices.
  • Document and track technical issuesto ensure a timely resolution.
  • Train otherstaff members on new technologies and softwareapplications.
  • Perform remote troubleshootingthrough diagnostic techniques and pertinentquestions.
  • Provide accurate information aboutsoftware and hardware including specifications andpricing.
  • Contribute to the development oftechnical support documentation and knowledgebase.
  • Conduct regular followups with clients toensure their technical issues are resolved to theirsatisfaction.
  • Maintain a high level of customersatisfaction through proactive communication and precisesolutions.
  • Stay updated with technologicaladvancements and industry trends to enhance technicalknowledge.
Requiredqualifications
  • Bachelor s degree inInformation Technology Computer Science or a relatedfield.
  • Proven work experience as a TechnicalSupport Specialist or similarrole.
  • Demonstrated proficiency introubleshooting and providing support for technicalissues.
  • Strong understanding of computersystems mobile devices and other techproducts.
  • Excellent problemsolving andcommunication skills.
  • Ability to prioritize andmanage several open issues at one time.
  • Solidunderstanding of networking and securityprinciples.
  • Familiarity with remote desktopapplications and help desksoftware.
  • Certification in relevanttechnologies (e.g. Microsoft Certified SystemsAdministrator).
  • Experience in customer serviceand support preferably in a technicalenvironment.
  • Proactive attitude and the abilityto take ownership of issues from start tofinish.
  • Exceptional interpersonal skills and acustomeroriented approach.
  • Ability to workindependently and as part of a team in a fastpacedenvironment.
  • Attention to detail and ameticulous approach toproblemsolving.
  • Adaptability to newtechnologies and changingenvironments.

help desksoftware,troubleshooting,customer service,computersystems,networking,securityprinciples,software,communication,technicalsupport,it,hardware

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