Chief Crisis Responder

1 week ago

Pune, Maharashtra, India beBeeIncidentManagement Full time
Job Opportunity

Are you an experienced incident and problem management professional seeking a challenging role? We are looking for a highly skilled individual to join our team as an Incident Manager.

The successful candidate will be responsible for managing major incidents, ensuring timely updates and communication to stakeholders. You will also be required to minimize business impact by ensuring efficient incident resolution through coordination with the appropriate support teams.

  • Track and manage the status of major incidents, ensuring timely updates and communication to stakeholders.
  • Minimize business impact by ensuring efficient incident resolution through coordination with the appropriate support teams.
  • Monitor adherence to SLAs, ensuring incidents are resolved within agreed timelines.
  • Provide clear and concise updates to senior leadership on the status and progress of major incidents.

Key Responsibilities:

  • Manage major incidents from initiation to closure.
  • Coordinate with cross-functional teams to resolve incidents efficiently.
  • Develop and implement strategies to prevent recurrence of incidents.
  • Monitor and validate the implementation of corrective and preventive actions.

Requirements:

  • Strong knowledge of ITIL framework (certification preferred).
  • Proficiency in incident and problem management tools such as ServiceNow, Remedy, or similar platforms.
  • Experience with root cause analysis techniques and tools.
  • Familiarity with infrastructure technologies, including networking, servers, databases, and cloud environments.
  • Knowledge of monitoring and alerting tools like Splunk, Dynatrace, or SolarWinds.
  • Understanding of cybersecurity principles and their impact on incident resolution.
  • Ability to analyze and interpret technical data to identify trends and patterns.

What We Offer:

  • Opportunity to work with a dynamic team.
  • Chance to develop and implement new strategies.
  • Flexible working hours with 3-4 days from the office.
  • Availability to oversee and coordinate 24x7 support for major incidents.

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