Customer Service Escalation Professional

1 day ago


Kannur, Kerala, India beBeeEscalation Full time ₹ 9,00,000 - ₹ 15,00,000
Customer Service Representative Position

We are seeking a skilled professional to assume the role of Customer Escalations Associate/Senior Associate. The successful candidate will be responsible for ensuring timely and effective resolution of customer queries, complaints, and escalations.

The ideal candidate will have strong analytical skills, excellent communication abilities, and a customer-centric mindset. They should be able to work independently and collaboratively as part of a team.

Key Responsibilities:
  • Timely and effective resolution of customer queries, complaints, and escalations
  • Measurable performance indicators (KPIs) include customer satisfaction (C-SAT), first response time (FRT), and resolution time (Q2R)
  • Full ownership of assigned cases with unwavering commitment to resolving issues to customer satisfaction
  • Collaboration with internal and external teams and confident interaction with management/leadership
  • Preparation of detailed reports on escalations/customer feedback for leadership/management
  • Adherence to established SOPs and compliance requirements while exercising sound judgment
  • Representing the voice of the customer and providing insightful feedback to internal teams on improvement areas
Required Skills and Qualifications:
  • Bachelor's degree in any field
  • Demonstrated champion of customer-centricity and empathy, showcasing a relentless drive for resolving customer issues
  • At least 2 years of experience in customer support at a leading B2C organization
  • Minimum 1 year of experience in L3/CEO/Social Media escalations role
  • Excellent communication skills with fluency in English, Hindi, and Kannada; fluency in Tamil or Telugu is a plus
  • Working knowledge of MS Excel/Google Sheets preferred
  • Hands-on experience with ticketing tools (e.g., Freshdesk)
  • Proven track record of containing and resolving highly complex escalations


  • Kannur, Kerala, India beBeeCustomerSupport Full time ₹ 3,00,000 - ₹ 6,00,000

    Customer Support RepresentativeWe are seeking a highly skilled and customer-focused professional to join our team as a Customer Support representative. As a key member of our support team, you will be responsible for providing exceptional customer service, resolving customer complaints, and escalating complex issues to senior colleagues.Key...


  • Kannur, Kerala, India beBeeCustomerService Full time ₹ 26,000 - ₹ 36,000

    We are seeking a highly skilled Customer Service Representative to enhance the overall customer experience.The ideal candidate will possess excellent communication and interpersonal skills, with the ability to problem-solve and multitask. Experience in a customer service role is a plus, as well as fluency in multiple languages.Key Responsibilities:Address...


  • Kannur, Kerala, India beBeeService Full time ₹ 1,68,000 - ₹ 2,04,000

    Customer Service ProfessionalAt our esteemed establishment, we are seeking a Customer Service Professional to provide exceptional experiences for guests.Key Responsibilities:Guest Interaction: Engage with visitors in a warm and welcoming manner, ensuring their needs are met throughout their visit.Order Processing: Accurately take and serve orders in a timely...


  • Kannur, Kerala, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 6,00,000

    Job SummaryWe are seeking a skilled professional to fill this key role.About the RoleThe ideal candidate will have exceptional communication skills, be adaptable to changing environments, and possess strong analytical skills.Main ResponsibilitiesHandle customer inquiries via phone, email, or chat in multiple languages.Provide accurate and timely responses to...


  • Kannur, Kerala, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 10,00,000

    Job OverviewWe are seeking a skilled customer-focused professional to provide exceptional service to our clients as a Customer Support Representative.Key Responsibilities:Respond to customer inquiries via email, chat, and phone in a timely and effective manner.Provide fast and effective solutions to resolve customer issues, ensuring high levels of customer...


  • Kannur, Kerala, India beBeeCommunication Full time ₹ 8,00,000 - ₹ 12,00,000

    We are seeking an experienced Customer Service Representative to handle inbound and outbound calls, address customer inquiries, resolve issues, and ensure customer satisfaction.Key ResponsibilitiesProvide product and service information to customersTroubleshoot problems and maintain accurate customer recordsEscalate complex cases to relevant...


  • Kannur, Kerala, India beBeeSupport Full time ₹ 1,72,80,000 - ₹ 2,59,20,000

    Job OverviewWe are seeking a skilled professional to join our dynamic team as an Associate.This role will involve serving as the first point of contact for internal and external users, providing technical assistance and resolving issues related to Odessa, Platform Tools, and API/network connectivity.The successful candidate will have previous experience in...


  • Kannur, Kerala, India beBeeIT Full time ₹ 20,00,000 - ₹ 25,00,000

    Job Title: IT Service Delivery ExpertWe are seeking a seasoned IT service management professional with over 10+ years of experience in managing IT service delivery, process governance, and continual improvement.This role is designed for a professional who will not only oversee ITSM practices but also train, mentor, and develop fresh graduates entering the IT...


  • Kannur, Kerala, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000

    Dear Candidate,We are seeking a dynamic and customer-focused professional to join our team. If you have a passion for solving customer queries and thrive in a fast-paced environment, this could be the perfect opportunity for you.Key Responsibilities:Handle inbound and outbound customer calls for international clients.Resolve queries efficiently and...


  • Kannur, Kerala, India beBeeCustomerService Full time ₹ 3,00,000 - ₹ 4,50,000

    Job Title: ReceptionistAt our organization, we are seeking a skilled and detail-oriented Receptionist to join our team. This is a full-time on-site role that involves handling phone etiquette, receptionist duties, clerical skills, communication, and customer service.As a Receptionist, you will play a vital role in providing exceptional customer experiences...