Customer Service Professional

2 weeks ago


Kannur, Kerala, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 6,00,000

Job Summary

We are seeking a skilled professional to fill this key role.

About the Role

  • The ideal candidate will have exceptional communication skills, be adaptable to changing environments, and possess strong analytical skills.

Main Responsibilities

  1. Handle customer inquiries via phone, email, or chat in multiple languages.
  2. Provide accurate and timely responses to customer queries.
  3. Analyze customer concerns and resolve issues efficiently.
  4. Collaborate with internal teams to resolve complex customer issues.
  5. Stay up-to-date with industry knowledge and trends.

Requirements

  • Bachelor's degree in any field.
  • Minimum 1 year of experience in customer service or related field.
  • Excellent verbal and written communication skills in multiple languages.
  • Basic knowledge of MS Excel.
  • Ability to work independently and as part of a team.

Preferred Qualifications

  • Familiarity with multiple customer service software and tools.
  • Experience working in a fast-paced customer service environment.
  • Knowledge of regional languages is a plus.

What We Offer

A dynamic work environment with opportunities for growth and development.



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