Customer Service Ambassador

2 days ago


Kannur, Kerala, India beBeeSupport Full time ₹ 4,00,000 - ₹ 8,00,000
Customer Service Representative

Job Summary:

We are seeking a highly motivated and customer-focused professional to deliver exceptional service, resolve issues, and ensure a positive customer experience across various channels including phone, email, and live chat.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Identify and resolve customer issues efficiently while maintaining a positive attitude.
  • Provide accurate, valid, and complete information by using the right tools and resources.
  • Document customer interactions and update internal databases with details of inquiries, feedback, and actions taken.
  • Collaborate with internal teams (Sales, Technical, Product, etc.) to ensure customer satisfaction.
  • Escalate unresolved issues to the appropriate departments as necessary.
  • Follow communication procedures, guidelines, and policies.
  • Contribute to team goals and meet or exceed personal targets for customer satisfaction and issue resolution.

Requirements:

  • Proven customer support or client service experience is preferred.
  • Excellent communication and interpersonal skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Strong problem-solving skills and attention to detail.
  • High school diploma or equivalent; a college degree is a plus.

This role requires a person who is proactive, patient, and empathetic. They must be able to handle multiple customer inquiries simultaneously and provide solutions in a timely manner. The ideal candidate should have excellent communication and interpersonal skills, be able to work well under pressure, and possess a strong problem-solving attitude.


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