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IT Workplace Transformation Leader

3 weeks ago

Bengaluru, Karnataka, India beBeeProductManager Full time ₹ 1,00,00,000 - ₹ 2,50,00,000
Job Description:

As a key player in our organization, you will be responsible for leading the development and growth of solutions that modernize IT infrastructure, employee communication platforms, and intelligent operations.

Key Responsibilities:
  • Product Strategy & Solution Development:
    • Define and manage product offerings, including cloud platform modernization, evergreen IT services, agentless service desk automation, SmartOps, and IT performance analytics.
    • Develop solution frameworks, service blueprints, and best practices that enable scalable, repeatable, and high-quality delivery.
    • Continuously assess market trends, client needs, and technology innovations to evolve the product portfolio.
    • Integrate infrastructure automation (IaC), AI-powered operations (AIOps), and advanced analytics into the product offerings.
  • Go-to-Market Enablement & Business Growth:
    • Support sales teams with product positioning, sales collateral, solution briefs, and customer engagement tools.
    • Create business cases, ROI models, and value realization frameworks to demonstrate workplace transformation impact.
    • Lead IT modernization discovery workshops, platform assessments, and digital workplace strategy sessions.
    • Build strategic alliances with cloud providers, UCaaS vendors, and AI operations platforms to strengthen solution ecosystems.
  • Client Engagement & Advisory Leadership:
    • Serve as a trusted advisor to clients on workplace IT modernization strategies, cloud migrations, communication platform upgrades, and operations automation.
    • Guide customers through platform modernization journeys, Evergreen IT lifecycle planning, and UCaaS adoption.
    • Drive client outcomes focused on resiliency, operational agility, security, and end-user experience improvement.
    • Facilitate continuous improvement engagements using IT performance analytics and service intelligence.
  • Cross-Functional Collaboration & Solution Execution:
    • Partner with professional services, managed services, delivery, and presales teams to ensure successful solution execution.
    • Develop delivery playbooks, accelerators, and operational templates to support implementation consistency.
    • Support internal enablement initiatives to educate teams on the product offerings and differentiated value.
  • Technology & Market Expertise:
    • Maintain deep expertise across cloud platforms (AWS, Azure, GCP), UCaaS technologies (Zoom, RingCentral, Webex Calling), and workplace automation (ServiceNow, Aisera, Moveworks).
    • Stay current with emerging trends in AIOps, agentless support models, infrastructure as code (IaC), and AI-driven IT analytics.
    • Act as a thought leader on how modern IT workplace services enhance employee experience and business agility.
    Qualifications & Skills:
    • Strategic & Business Acumen:
      • 10+ years of experience in IT service strategy, digital workplace transformation, or platform modernization initiatives.
      • Proven success managing IT-centric products focused on cloud migration, UCaaS, automation, and service improvement.
      • Ability to translate technical solutions into business outcomes that resonate with both IT and executive leadership.
    • Consultative & Collaboration Skills:
      • Exceptional client-facing advisory and communication skills.
      • Ability to lead executive briefings, IT strategy workshops, and value realization planning sessions.
      • Strong cross-functional collaboration skills across sales, delivery, product, and alliance teams.
    • Technology Proficiency:
      • Deep knowledge of cloud platforms (AWS, Azure, GCP), UCaaS platforms (Zoom, RingCentral, Webex, Teams Voice).
      • Experience with ITSM and automation platforms (ServiceNow, Moveworks, Aisera).
      • Familiarity with AIOps, predictive analytics, and infrastructure modernization best practices.