Operational Customer Experience Specialist

1 week ago

Kanpur, Uttar Pradesh, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 10,00,000

Job Opportunity

NSEG has been providing outsource process solutions since 2013, delivering superior performance and quality in customer service and back-office processes.

Job Description

We strive to maintain high standards for the services offered to make NSEG the Vendor of choice. Our team is dedicated to providing exceptional customer experiences.

In this role, you will be responsible for:

  • Responding promptly to customer inquiries via phone, email, or chat
  • Efficiently resolving customer issues and documenting interactions
  • Providing product information and assisting with navigation
  • Collaborating with teams for issue escalation and resolution

To succeed in this position, you will need:

  • Bachelor's or Master's degree in Sales, Marketing, Engineering, Commerce, or Management
  • Fresher or experienced candidates
  • Excellent English fluency
  • Strong customer service focus
  • Excellent telephone etiquette

Key Skills:

  • Customer Service
  • Communication
  • Problem-solving
  • Teamwork

Benefits:

We offer a dynamic work environment, accident insurance, Saturday half-day working, best work culture, and attractive incentives.

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