Customer Liaison Specialist

4 weeks ago


Bikaner, Rajasthan, India Auric Motors Full time

We are seeking a highly skilled Automotive Support Professional to act as the primary point of contact between our customers and service technicians at Auric Motors. This role is critical in ensuring seamless communication, efficient workflow management, and exceptional customer experience.

About the Role
  • Provide clear and concise information about service outcomes, schedules, and appointments to customers
  • Offer advice on warranty protections, potential cost savings, and trade-in options to support informed decision-making
  • Collaborate with service technicians to manage the dealership's workflow and schedule effectively
  • Proactively communicate with customers regarding service changes or vehicle pick-up times
  • Maintain strong relationships with customers to foster repeat business and loyalty
Key Responsibilities
  • Manage customer inquiries and respond to their needs in a timely and professional manner
  • Analyze customer feedback to identify areas for improvement and implement process enhancements
  • Develop and maintain knowledge of current market trends, industry developments, and competitor offerings to provide valuable insights to customers
  • Collaborate with other departments to ensure consistency and quality in customer interactions
  • Stay up-to-date with Auric Motors' policies, procedures, and product offerings to provide accurate information to customers
Benefits and Perks
  • A competitive salary range of $60,000 - $80,000 per year, depending on experience
  • A comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off
  • Ongoing training and development opportunities to enhance skills and knowledge
  • A collaborative and dynamic work environment with a team of professionals who share your passion for delivering exceptional customer experiences


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