Enterprise Support Specialist
1 week ago
Company Overview
Karnival is a leading customer marketing platform that empowers and leverages current customers' experiences to improve retention and growth. Our unified platform seamlessly integrates various functionalities, such as Smart Receipts, Net Promoter Score assessments, Customer research, Surveys, Product Reviews, Loyalty, and a Customer Journey Builder.
Salary
The estimated annual salary for this role is $60,000-$80,000, depending on experience and qualifications.
Job Description
We are seeking an experienced Technical Support Specialist to join our team. As a key member of our Customer Success group, you will be responsible for identifying and resolving issues with our enterprise-grade products. This role requires strong analytical and problem-solving skills, excellent communication abilities, and a customer-centric approach.
Key Responsibilities
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