Senior Renewals Specialist

3 weeks ago


Bikaner, India BrowserStack Full time

Key Responsibilities

  • Manage customer contract renewal process.
  • Establish and maintain long-term relationships to maximize future retention and revenue opportunities.
  • Present to key clients and senior-level executives to negotiate and close contract renewals.
  • Drive contract expansion by creating upsell opportunities, and finding creative ways to drive more value in the account at renewal time.
  • Coordinate with BrowserStack customer-facing teams to meet and exceed customer expectations and address customer issues.
  • Develop and implement strategic retention plans to accommodate goals.
  • Leverage data-driven measures of customer health and proactively communicate with at-risk customers to maximize customer retention.
  • Overachievement of quarterly retention goals through managing a group of customer accounts.
  • Manage account and contact information through the entire customer lifecycle process using Salesforce.com
  • Remain highly knowledgeable of BrowserStack products and target industries to facilitate retention efforts.


Requirements

  • 2+ years of Inside Sales experience or Account Management experience in SaaS organization
  • Strong communication skills - competent at providing clear and concise guidance through emails, over the phone, or in person with a casual and confident tone.
  • Passion to learn and grow
  • Strong desire to work in a fast-paced, start-up environment
  • A great team player - loves connecting and collaborating with others


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