
Customer Support Professional
1 day ago
Improve education and create seamless experiences for learners by joining our Customer Support team.
About the RoleAs a key player, you will bridge the gap between learners, internal teams, and partners to ensure every learning journey is smooth and impactful.
Key Responsibilities- Drive end-to-end program execution – scheduling, tracking & reporting.
- Coordinate with internal teams, faculty & external partners to meet timelines.
- Manage learner onboarding, communication & engagement throughout the program.
- Analyze program data, identify improvement areas, and share insights.
- Act as the first point of contact for learners, resolving queries efficiently.
- Bachelor's Degree (any discipline).
- 0–4 years of experience in customer support, program coordination, or operations.
- Strong knowledge of MS Excel & data handling.
- Excellent verbal & written communication skills.
- Detail-oriented, organized & able to multitask in a fast-paced setup.
This role offers the opportunity to work in a dynamic environment and grow professionally.
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