Customer Support Representative

23 hours ago


Madurai, Tamil Nadu, India beBeeGst Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: Customer Support Executive

Job Description:
  • Billing and Invoicing: We are seeking a skilled professional to handle all billing and invoicing tasks at our office as per E-Invoicing rules.
  • Customer Service: The ideal candidate will be responsible for handling customer queries related to GST, e-waybill, and insurance, providing timely support and assistance.
  • Sales Support: When the sales team is absent, this role will provide customer service, ensuring seamless operations and customer satisfaction.
  • Warehouse & Dispatch: This position will coordinate dispatch schedules, delivery timelines, and updates, as well as send approved invoices for dispatch.
  • CHA & Customs: The successful candidate will liaise with CHA for import/export clearance, track and update clearance status, and share required documents.
  • Head Office: Requesting stock, confirming inventory, and handling urgent escalations are also key responsibilities of this role.
  • Reporting: Maintaining accurate records of sales, payments, and dispatch is essential, along with preparing regular performance and inventory reports.
Requirements:

The ideal candidate should have 5-10 years of experience in gst invoicing and customer support. Regular performance and inventory reports preparation skills are also necessary.



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