Senior Service Director

1 day ago

Hyderabad Secunderabad Telangana, India beBeeService Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title: Senior Service Director

We are seeking an experienced Senior Service Director to lead and optimize service operations within the region. This role is crucial for ensuring operational excellence, driving customer retention, and developing a strong service network.

Key Responsibilities
  • Oversee end-to-end service operations across all Authorized Dealers, Service Centers, and Field teams.
  • Ensure adherence to company-defined service standards, warranty guidelines, and turnaround time (TAT) targets.
  • Engage with key fleet customers to ensure uptime, address escalations, and drive customer retention.
  • Analyze service performance metrics such as repeat repairs, job card quality, and claims processing.
  • Optimize resource planning and cost control while maintaining high service quality.
Leadership and Development
  • Lead and develop the regional team of service engineers and dealer support staff.
  • Collaborate with internal technical and training teams to build service capability and drive technician upskilling.
  • Support infrastructure readiness and manpower planning at dealer workshops.
  • Promote driver training programs and safety awareness initiatives.
Customer Support & Field Engagement
  • Strengthen relationships with large fleet operators and institutional customers through regular interaction.
  • Ensure effective resolution of field complaints and technical issues.
  • Roll out regional service campaigns, product recalls, and upgrade initiatives.
  • Act as the primary escalation point for customer complaints.
Market Intelligence & Strategic Inputs
  • Track customer feedback, product performance trends, and competitor service practices.
  • Provide regional insights for product enhancements and new service initiatives.
  • Recommend and support the implementation of Digital Tools, Service Packages, and Value-added offerings.
Required Skills and Qualifications
  • Bachelor's Degree in Mechanical or Automobile Engineering (mandatory).
  • At least 15 years of experience in Service Operations, with a focus on commercial vehicle segment.
  • Strong leadership, analytical, and customer-handling skills.
  • Experience in managing Dealer Workshops, Service KPIs, and Fleet customer engagement.

This is an opportunity for growth, professional development, and making a meaningful impact on our business.

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