Strategic Director of Professional Services

3 days ago

Hyderabad Secunderabad Telangana, India beBeeLeadership Full time US$ 1,04,000 - US$ 1,30,878
Director, Engagement Delivery
  • We are seeking a highly motivated and experienced leader to join our team as Director of Engagement Delivery. This is an individual contributor role that demands deep expertise in risk identification, mitigation strategies, technical and program governance, resource management, and ensuring the achievement of all key program performance indicators (KPIs). The ideal candidate will have experience working in a Global Delivery Centre set up and a strong Salesforce background with a passion for development and growth.
  • This individual will play a critical role in the governance, risk management, and operational success of large-scale programs. As a Director of Professional Services you will be responsible to establish and uphold governance frameworks to ensure program execution aligns with business objectives and industry best practices. Ensure compliance with regulatory requirements, corporate policies, and standards.
  • The successful candidate will be a key member of the Leadership Team and lead a highly motivated and performant industry-focused services team to deliver maximum value and satisfaction to customers and teams. They will facilitate executive and steering committee discussions to provide program oversight and direction.
  • The ideal candidate should have exceptional leadership, communication, strategic, analytical, pre-sales, and consulting skills, as well as a track record of building high-performing teams. Additionally, they will have a track record of success in the following areas:
  • Internal and external stakeholder management
  • Lead executive-level reporting and presentations on program health, risks, and mitigation strategies.
  • Transformational thinker and leader, taking the business to the next level through disruptive thinking and innovation.
  • Serve as a trusted advisor to executive leadership and key stakeholders, providing strategic recommendations on program execution.
  • Facilitate cross-functional collaboration to ensure alignment on program goals and priorities.
  • Responsibilities include:
  • Proven track record of successfully managing and mitigating risks in large-scale, complex programs.
  • Strong understanding of technical governance, compliance, and regulatory frameworks.
  • Experience in resource planning, workforce management, and capacity planning.
  • Expertise in defining and tracking KPIs for program success.
  • Excellent communication and stakeholder management skills, with experience engaging executive leadership.
  • Strong analytical and problem-solving skills with the ability to drive data-driven decision-making.
  • Provide leadership, technical direction, and mentorship to maintain a high-performing, highly engaged team with maximum utilization.
  • Build and foster relationships for greater and closer collaboration with regional Salesforce professional services teams.
  • Business Development - Leverage existing relationships to help win new Salesforce clients. Participate in business development with prospective clients including solution definition, pre-sales, estimating, negotiating, and project planning.
  • Prioritize innovation to ensure the team constantly innovates in their approach to deliver maximum value of Salesforce products.
  • Embody Salesforce values and provide exemplary leadership.
  • Requirements include:
  • 17+ years of experience working for a consulting firm or a professional services division of a software company delivering software-based business solutions related to sales, marketing, services, and support.
  • Strong Salesforce experience in sales, services, and/or industry clouds.
  • Track record of at least 5 successful Salesforce cloud project implementations.
  • Experience of two or more large-scale transformation projects successfully completed.
  • Track record of selling solutions at the C-level.
  • Track record of consistently delivering revenue numbers, producing accurate forecasts, while maintaining a focus on team development and growth.
  • Passion for technology and innovation, and a proven forward thinker.
  • Ability to quickly grasp and distinctly explain technology and business concepts.
  • Strong understanding of business processes and their implementation into enterprise applications.
  • Excellent analytical, influencing, and communication skills: Demonstrate the ability to collaborate effectively across teams (both internal and external) to garner support and achieve outsized impact.
  • Degree or equivalent proven experience required.

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