Location Head
2 weeks ago
As the City Head, you will be responsible for leading a team of Community Managers/Hub Managers and ensuring operational excellence across all sites. This role requires a strategic leader who can drive performance, maintain high standards of service, and enhance client satisfaction while overseeing day-to-day operations.
Key Responsibilities- Leadership and Team Management: Oversee and manage Community Managers/Hub Managers and their respective teams across multiple locations, provide guidance, support, and development opportunities to direct reports, and conduct regular performance reviews to ensure alignment with company objectives.
- Operational Excellence: Oversee and supervise centre operations including front office management, housekeeping, and pantry services, oversee efficient management of stocks and inventory for housekeeping and pantry supplies, monitor and review operational processes, checklists, and SOPs to ensure consistency and adherence.
- Financial and Administrative Oversight: Oversee and coordinate with finance and sales teams on invoicing, collections, receivables, and centre profitability, review and approve vendor invoices, and ensure timely payment of fixed and variable costs.
- Client Engagement and Satisfaction: Implement and oversee quality checks to meet client deliverables and maintain high customer satisfaction, plan and execute client engagement events, and collaborate with third-party organizers.
- Quality Assurance and Compliance: Ensure compliance with internal quality standards and client contractual deliverables, oversee Quality Assurance programs, and consistently achieve high service standards.
- Sales and Marketing: Actively cross-sell ClayWorks products and solutions to enhance client relationships, monitor market and competitor activities, and provide relevant reports and insights to management.
- Cost Management and Facility Maintenance: Control operational costs and oversee facility upkeep and maintenance, coordinate with vendors and staff to ensure the facility is well maintained and operationally efficient.
Education: Bachelor's degree in business administration, management, or a related field. Master's degree or MBA is a plus.
Experience: Minimum of 6-10 years of experience in operations management, with at least 4 years in a leadership role overseeing multiple locations.
Skills:
- Strong leadership and team management skills.
- Excellent organizational and multitasking abilities.
- Proficient in financial management, including budgeting and reporting.
- Strong client relationship management and communication skills.
- Ability to analyze market trends and competitive landscape.
- Proven track record in operational efficiency and quality assurance.
The estimated salary for this role is $120,000 - $180,000 per annum, depending on experience. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, retirement savings plan, and paid time off.
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