IT Support Specialist
5 days ago
About Noventiq
We are a global leader in Digital Transformation and Cybersecurity, driving change in emerging markets across nearly 60 countries. Our focus is on the world's most important sectors, and we deliver cutting-edge solutions for digital innovation.
Our Unique Value Proposition
- Global Presence, Local Impact: We operate globally but always focus on delivering local outcomes with our 11 delivery centers serving customers 24/7 in 8 languages.
- Advanced Technology Partnerships: We partner with industry giants like Microsoft, AWS, and Google to provide our clients with the best technologies available to meet their needs.
- Dynamic Growth: With 16 acquisitions in recent years, we are expanding capabilities in AI, cybersecurity, and cloud technologies.
- Cutting-Edge Solutions: We provide a full suite of digital transformation solutions, helping companies modernize, secure, and innovate their IT infrastructures.
- Employee Growth and Development: At Noventiq, we invest in our people with access to over 17,000 LinkedIn learning paths, sales academies, and leadership programs designed to develop talent and build high-performing teams.
The Role
We are seeking a skilled System Admin-IT Help Desk Engineer to join our Global delivery team. The successful candidate will be responsible for providing technical support to employees and customers via phone, email, and other communication channels.
Your Responsibilities
- Provide technical support to employees and customers via phone, email, and other communication channels.
- Work closely with other IT professionals to resolve computer-related issues and ensure that all systems are functioning properly.
- Diagnose and resolve computer hardware and software issues.
- Document and track IT helpdesk tickets.
- Escalate complex issues to senior IT staff.
- Train and mentor new IT helpdesk technicians.
- Stay up to date on the latest IT technologies and trends.
Requirements
- Bachelor's degree in computer science, Information Technology, or a related field.
- 3+ years of experience in providing technical support to end users.
- Proficient in Microsoft Windows operating systems.
- Familiarity with other software applications, such as Microsoft Office Suite and web browsers.
- Excellent communication, problem-solving, and customer service skills.
- Ability to work independently and as part of a team.
Salary Range: $80,000 - $110,000 per year based on location and experience.
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